Return & Exchange Policy
At BabyCouture, we want you to be absolutely delighted with every purchase. But if something isn’t quite right, don’t worry — we offer returns and exchanges within 7 days of delivery to make things right for you and your little one.
🛍️ Returns & Store Credit
- Items can be returned or exchanged within 7 days of delivery.
- We offer store credit only – this means you can shop with us again using the credited amount. (No cash or bank refunds.)
- Products must be unused, in original packaging, and with all tags intact.
- Sale items are non-returnable and non-exchangeable.
- Discounts or offers will not carry forward to exchanged items.
🔁 How to Return a Product
- Click the ‘Return & Exchange’ button on our website to raise a return request.
- Our courier partner will schedule a pickup in 2–3 business days.
- Securely pack the product with its original invoice and all tags intact.
- Once received (within approx. 4–6 days), our team will perform a quality check.
- If approved, the amount will be credited to your BabyCouture Wallet as store credit within 2–3 business days.
- Store credit is valid for 2 years — so take your time and shop again!
💳 Using Your Store Credits
- Check your balance anytime by clicking ‘Show My Credits’.
- Store credit is updated within 24 hours of return approval.
🔄 How to Exchange a Product
- Raise an exchange request using the ‘Return & Exchange’ button.
- Our team will confirm availability and approve the exchange.
- Once your returned product passes quality check, we’ll ship the replacement.
- Want something else? Use your store credit to shop any item of your choice!
❌ Order Cancellation
Changed your mind? Contact us via:
- 📧 Email: babycouture@email.com
- 💬 WhatsApp: Tap the icon on the bottom-right corner of your screen.
Note: Cancellations are only possible before your order is processed. Once dispatched, orders can’t be canceled.
⚠️ Received a Wrong or Defective Item?
In the rare case you receive a damaged, defective, or incorrect item:
- Inform us within 48 hours of receiving the order.
- Share an unboxing video and 3–5 clear photos of the issue, including a picture of the intact tag.
- Email your complaint to support@babycouture.com.
Complaints after 72 hours won’t be considered.
📦 Shipping & Handling for Returns/Exchanges
1️⃣ Returning Your Product
- We provide reverse pickup for returns.
- A ₹150 return shipping fee will be deducted from your store credit (per return order).
- If reverse pickup isn’t available in your area, you may self-ship the product within 4 days of the request.
⚠️ If the wrong item is returned, a ₹150 re-shipping fee will be applicable to get it back to you.
📍 Return Address:
BabyCouture
SCO 25-P, MDC Sector 4, Panchkula – 134114
📞 Contact: +91 9294000000
2️⃣ Shipping the Replacement
We’ll cover the shipping cost for sending the new product to you after exchange approval.